Responding to the Covid 19 Pandemic Locally

I would like to thank you to everyone who is working so hard locally to assist our community in dealing with and helping people come through the Covid 19 pandemic.

All our local agencies are working hard together, the Police, Council and Councillors, Fire Service, our local voluntary organisations, residents’ groups and religious bodies, and of course our local carers, hospitals, doctors, paramedics and all those working in our health and social services.

I can’t thank them enough for the tremendous work they are undertaking.

I am proud of the way local people have rallied round to support one another. Thank you to you all as well.

In addition to the work which is being undertaken to protect and support our local community, there have been a large number of issues that local residents have raised with me that I have taken up as the local MP.

The newsletter section highlights just some of the issues that my constituents have raised with me.

Below is an updated list of links to reputable sources of advice together with some links to craft activities, concerts, educational and environmental activities and other pursuits that may be of interest to you

Stay well and stay safe




McDonnell MP


Local Support & Volunteering


We have to be mindful that vulnerable people need to be protected from opportunistic crime. It is agreed that a coordinated, central point for people to volunteer and to receive support is helpful.

The council is working with H4All, a partnership between five of Hillingdon’s leading charities, to provide support to the most vulnerable members of our community at this difficult time.

If you are unable to leave the house because you’re ill, because of your caring role or if you are self-isolating due to the coronavirus and do not have a friend, neighbour or family member available to support you, then we can offer peace of mind.

Services include:

  • help with food shopping – if you are unable to find a neighbour, friend or family member who is available to shop for you, then we can help to ensure you get a food delivery.
  • emergency food parcels – H4All can deliver a box of essential food items to eligible residents.
  • prescriptions – we can help you to register with your local pharmacy and arrange for regular prescriptions to be delivered to your door, to ensure you have a supply of essential medicines for yourself or the person you care for.
  • a regular telephone call – if you are feeling lonely and isolated or struggling with your emotions during this time, then we can call you for a friendly chat, as frequently as you need, to see how you are getting on.
  • information and advice – our skilled advice team will contact you on the telephone to support you through the complexities of the welfare benefits system, if you are eligible to claim, we will help with your claim and answer your questions
  • dog walking and posting mail – if you need someone to walk your dog or to post letters we can help.

If you are on a special diet for medical reasons or need essential equipment, we will do our very best to help.   This is a free service, with the exception of food shopping, which will be arranged individually.

If you would like to use this service, email or call 020 3949 5786 from 8am to 5.30pm, Monday to Friday (10am to 2pm weekends and bank holidays).

Please fill in the online form if you want to volunteer to help

NHS Volunteer Responders

You can sign up to volunteer for tasks such as delivering medicines from pharmacies, driving patients to appointments, making phone calls to check on people


Hillingdon Council


Your Local Councillors

To find the contact details of your local elected councillor


Assistance with Meals

Petito can provide a hot or frozen meal service to residents in need

Hillingdon Food Bank welcomes any support that can be afforded at this time.

Citizens’ Advice:


Hillingdon Womens Centre

Our one-to-one support service will be available Monday to Friday from 9 am to 5 pm. Women can contact us at

01895 259 578

Facebook Messenger:

Twitter: @HillingdonWomen

Instagram: hillingdonwomen


The Traveller Movement

They offer advocacy, support and advice

Health and Wellbeing

NHS Coronavirus helpline

This is the official NHS website that contains all necessary health related information and advice on Coronavirus.

Health Advice Sheets in Different Languages

(Albanian, Amharic, Arabic, Bengali, Dari, English, Farsi, French, Hindi, Kurdish, Malayalam, Mandarin, Pashto, Portuguese, Somali, Spanish, Tigrinya, Turkish, Urdu and Vietnamese), please click here:

Government Information – support as a clinically extremely vulnerable person:

Age UK:

Asthma UK:

Diabetes UK:

 Macmillan Cancer Support

 MIND ‘Coronavirus and your wellbeing’:

Mental Health at Work    

FREE online 70-day Lockdown Wellbeing support Programme

free Expert written support resource link that has been especially created to support individuals and families during the current Coronavirus crisis. or direct link

The wellbeing course will continue for 70 days initially and should it be required will continue until we have moved through to a semblance of normality.

The course is delivered as video and vocal recordings, has 4 different daily steps that cover relationships, managing anxiety and depression making good use of the time and mindfulness. As well as links to trending support services.

All our credentials and testimonials can be found at to be assured that this is approved expert written and peer reviewed information.

Coronavirus support from the National Rheumatoid Arthritis Society

If you have rheumatoid arthritis (RA) or juvenile idiopathic arthritis (JIA), the National Rheumatoid Arthritis Society (NRAS) is providing information and support to help you through these difficult times.

The patient organisation runs a free-to-use Helpline you can call on 0800 298 7650 or email at

Their NRAS Here for You service – newly launched in response to the Coronavirus lockdown – allows you to arrange a callback with someone with RA who understands you. You can get information about COVID-19, personal experience of RA drugs and medication, or just general tips and tricks on feeling less isolated and maintaining a healthy lifestyle.

NRAS also runs weekly Coronavirus Q&As on Facebook Live – sign up at In the weeks ahead, NRAS will be holding online Wellbeing Sessions to help you stay physically and emotionally well through the Coronavirus pandemic. Keep an eye on for all the latest updates.

There is also a video Q&A on Coronavirus in Hindi on the NRAS website, produced in collaboration with Dr. Kanta Kumar Lecturer in Advanced Clinical Practice at the University of Birmingham and Dr. Shirish Dubey, Consultant Rheumatologist at Oxford University Hospitals Foundation Trust, to help members of the UK’s Asian community keep themselves and their families safe from COVID-19. Watch it at

This is a difficult time, but the National Rheumatoid Arthritis Society is here for everyone with rheumatoid arthritis or juvenile idiopathic arthritis and together we will get through it.

Hillingdon Carers

COVID-19 Factsheets

Carers UK

Various resources:


  1. We have an email advice line ( and a telephone Helpline service (0808 808 7777). Note: our Helpline hours have been extended to 9am to 6pm, Monday to Friday, to help carers access information at this time.
  2. We have an online forum – run by carers, for carers – full of tips and information where carers have been supporting each other.
  3. We have produced a local directory for carers, with details of local carers organisations and local authority support.
  4. We are also happy to provide support for any queries from constituents or provide information on the challenges facing carers during the coronavirus outbreak.

 British Heart Foundation

This email provides the following information:

We have a range of resources available for patients and their families:

  • Heart Helpline – expanded hours mean patients or their loved ones can speak directly with one of our specialist nurses about any queries or concerns any day of the week;
  • Coronavirus and you information hub – the latest information and guidance on coronavirus, from its impact on people with heart and circulatory diseases to coping with the loss of a loved one during lockdown;
  • HealthUnlocked – our online community where people can connect and support each other and speak to others who have had similar experiences.

 Autistica – Autism Research Charity

some resources for autistic and neurodivergent people who are finding this period especially difficult.

Hillingdon Council Advice About Domestic Abuse

 National Domestic Abuse Helpline (Women Only)

Freephone: 0808 2000 247

Domestic Advice Line (Men Only)

Freephone: 0808 801 0327


Telephone: 0344 515 1640

Streetlink – Assistance for Rough Sleepers

0300 500 0914

Local Businesses, Self Employed & Finances

Department for Business, Energy and Industrial Strategy

This is the Government’s main site listing all nationally available packages of support to businesses, and how to apply.

HMRC Tax Helpline

The official helpline to support businesses and self-employed people concerned about not being able to pay their tax due to Coronavirus.

Phone: 0800 024 1222 (Monday to Friday 8am to 4pm)

ACAS – information for advice for employers and employees:

Federation of Small Businesses

The Federation is a well-established non-profit organisation that campaigns on behalf of its members. They are nationally recognised experts in business and have set up a Coronavirus page on their website with advice and guidance specifically for small and medium size businesses and self-employed workers. They also offer a free webinar (on demand) that explains what financial assistance is available.

Health & Safety Executive:


Department for Work and Pensions (Benefits)

This is the official DWP website for claiming benefits including Universal Credit:

Local Credit Unions

Hillingdon Credit Union

m4money Credit Union

Turn2us – Charity providing help to those who are financially struggling

  • Benefits Calculator so that people can work out what they are eligible for (coronavirus updated)
  • Grants Search – containing over 1,700 charitable grants searchable by profession, health condition, location and age)
  • Information pages on benefits and grants (including additional rights due to coronavirus)

In addition we offer a helpline to people who are digitally excluded:

  • 0808 802 2000 (Mon-Fri 9:00-17:30)

In the coming days we will be opening a specialist grant fund for people affected by coronavirus funded by our crisis appeal Stand Together, which has enabled us to increase our support during this unprecedented time of need:

Support for Parents, Carers and Teachers

List of Key Workers

This is the current official Government list of key workers. If your work is critical to the COVID-19 response, or you work in one of the critical sectors listed below, and you cannot keep your child safe at home then your children will be prioritised for education provision:

Educational Psychology Service – Telephone helpline for parents and carers

Hillingdon Educational Psychology Service is providing a helpline for any         parent or carer of children, who feel they would benefit from a consultation             with a psychologist to support them with any concerns arising at this time, for  them or their families. The concerns may be related to school or family life.

Areas of concern you may wish to discuss may include:   ● Anxiety around the current situation and its impact on your children and family; ● Supporting you to support your children’s emotional needs; ● Concerns about friendships, learning, daily structure and activities; ● The impact of change, loss or bereavement; ● How to best look after yourself so you can look after your children.

If you would like to access this service, please email​ with the following:

  • Your name; ● The telephone number you would like to be contacted on; ● The name of your child’s school; ● Times and dates you are ​not​ available for a consultation; ● A brief description of what you would like to focus on in the consultation.

We will aim to get back to you within two working days to confirm a date and  time for your consultation. The consultation service will, ​as far as possible​, be confidential.

Mental Health and wellbeing Resources from Mentally Healthy Schools



Education Support

Helpline is free and available to all teachers, lecturers and staff in education (primary, secondary, further or higher education) in England, Wales and Scotland

24/7, 365 days a year.

Call 08000 562 561

Text 07909341229


Department for Education Helpline

Available for parents, young people and staff to ask any questions about COVID-19 and education and children’s social care.

Phone: 0800 046 8687 (Open: 8am to 6pm Monday-Friday and 10am to 4pm Saturday-Sunday)


Children’s Commissioner:


Guidance for schools, colleges and local authorities on maintaining educational provision:


How to Stay in Touch


Large numbers of people are self-isolating or are confined to their homes. It is vital that people with low or no digital skills can keep in touch with family and friends and access health services.

The spread of the coronavirus presents significant challenges to small businesses.

Families with children at home from school need to get the best out of technology to help their children to learn and play. And many people need support as they work from home for the first time.

Working in partnership with digital skills organisations, BT Skills for Tomorrow has free resources and information to help people with each of these challenges


Activities for During the Lockdown


Lockdown Learning with The London Fire Brigade


Home-Start have created some activities and resources for families during self- isolation


Craft club – Adults and Children





Young Traveller Times

An online magazine made by young gypsy, Roma and Travellers for young gypsy, Roma and Travellers


Travellers Times Educational Resources


Audible Stories

For as long as schools are closed, children can stream a collection of stories, including titles across six different languages. All stories are free to stream on your desktop, laptop, phone or tablet.



The Scouts have pulled together some indoor activity ideas. These activities are free but donations are welcome!


National Geographic Kids
Activities and quizzes for younger kids.


UN Environmental Programme


Nature Detectives
A lot of these can be done in a garden, or if you can get to a remote forest location!


Wildlife Trust webcams







Gardners World Magazine


VR Museum Tours

Google Arts & Culture teamed up with over 2500 museums and galleries around the world to bring anyone and everyone virtual tours and online exhibits of some of the most famous museums around the world


NHS Home workout videos


New Free Courses and hobbies

Activities with Celebrities

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